Sugar City orders purchased for local delivery will arrive between 6pm-9.30pm on the chosen date. Free LOCAL delivery is available with a minimum of £10 spend within 6 miles of SO19. Orders between 6-12 miles of SO19 a £3 surcharge is applied. If you are not present to receive your order, you will be contacted via telephone and your parcel may be left in a safe place and we will obtain photographic evidence. Once delivered safely, we take no responsibility for the goods.

Order before 9pm for same day delivery. Orders placed after that for same day or with no specified delivery date will be automatically delivered the next day unless advised otherwise. 

Sugar City orders purchased for UK Nationwide Shipping (excluding Ireland) will be dispatched the same working day (Monday-Friday) if purchased before 2pm GMT* (*excluding Sale/promotional items- due to a high volume of orders whilst a sale or promotion is on we have a daily cut off of 12pm for same day dispatch on these events) Where orders are placed over the weekend or bank holiday period, please note these orders will be dispatched the next working day.
UK Orders will be charged from £3.95 postage dependant on service selected. 
All items are dispatched in the UK using DHL or Royal Mail services. All DHL orders will be tracked.

If you require additional information relating to despatch arrangements please contact us within working hours-
Monday to Saturday 9am - 6pm
EXCLUDING BANK HOLIDAYS or via telephone on 07450278569